Privacy policy

UrbanLoom Apparel ("we", "us", "our") is committed to protecting your privacy. This Policy explains what personal data we collect, how we use it, and the choices you have.

Information we collect

We collect information you provide when you order, create an account or contact us (name, email, shipping address, phone). We also collect transactional and device data (IP, browser, cookies) and analytics to improve services.

How we use your information

We use your data to process orders, communicate about your orders, personalize offers, provide customer support, and comply with legal obligations. We may use aggregated, non-identifying data for analytics and product development.

Sharing & third parties

We share data with service providers needed to fulfil orders (payment gateways, shipping carriers, analytics providers). We do not sell your personal information to unrelated third parties.

Cookies & tracking

We use cookies and similar technologies to remember preferences, analyze site traffic, and serve personalized marketing. You can control cookies via your browser settings, but disabling some cookies may affect site functionality.

Your rights

You may request access to, correction of, or deletion of your personal data (subject to legal retention). You can unsubscribe from marketing emails at any time via the link in messages or by contacting us.

Security & retention

We implement reasonable security measures. We retain personal data as long as necessary for purposes outlined and to meet legal obligations.

Contact: urbanloomsupport@tidio.xyz